"Pre-shift briefings are very Important for you to join! A pre-shift briefing will be held 30 minutes prior to the start of the shift to help you prepare for this shift. Be sure Zoom is 'allowed' in your browser in the Chrome security settings. Please do not Cancel your shift if you have tech issues trying to come into the pre-shift meeting. We need you to still begin dialing at the top of the hour. Simply message us if you are having tech issues getting in; but still please work your shift. Please log out of interviewer for breaks. IMPORTANT: Do not reach out to Dynata, or any of its clients for any reason! If you do, you will be removed from the Shiftsmart platform. If you have questions, reach out in app. Pre-Shift Zoom - https://shiftsmart.zoom.us/j/95515463977?pwd=S1AzWjRWRDRGWHdzaUZieW1HM0hYZz09 Meeting ID: 955 1546 3977 Passcode: 0123 Helpful Link - http://bit.ly/Dynata_Helper"

Hey Heitmann, Quick Tips from Veterans: - Be Clear. Be Concise. Be Professional. SMILE :) - Get set up beforehand (login, read script, and have materials before shift - Read script word-for-word - Avoid conversations and filler words such as "like, "okay," "but," Uhm," the next question is...", - Try to dial at least 75 times each hour - Never falsify or bias answers - Use refusal conversions: Helpful Links http://bit.ly/Dynata_Helper https://bit.ly/Dynata-OneNote ~Shiftsmart Dynata Support Team

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